I can't log in to verify

I can’t use device authentication because I uninstalled the browser and downloaded it again, my device became a new device, and I didn’t recover the phrase, Because I skipped the Settings recovery phrase, I can’t log in now, and management can’t fix this right now, They told me to give up my original account and re-register, denying my efforts

Hi, we are aware of this situation, we are currently investigating it, I will keep you updated.

Same case can’t login via Microsoft, after clear cache and relogin
Check image login give pharse I don’t save my pharse

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16.15.48","info":{"customAuthState":{"client":"BHa3cCpSvlN9x3SGvrZrX_8NK3amNZeGngIjWSrWEk6yd5J8xAuHW1lMVjmWg380tnkxliZndKPpjrob_cGLEGk","currentLoginProvider":"jwt","popupWindow":"true","whiteLabel":"{}","keyMode":"v1","isCustomVerifier":"true","socialFactorFlow":"","loginId":"dd7a7fa5b15d82d63da573c56854571ee15023d858dcaa4970fb1c91fcb102a4","sessionNamespace":"","version":"6","instanceId":"n8rd3ukl2lb","verifier":"microsoft-sapphire_mainnet","typeOfLogin":"jwt","redirectToOpener":false},"customAuthArgs":{"typeOfLogin":"jwt","verifier":"microsoft-sapphire_mainnet","clientId":"740C0nOVw68Ug9W4IiHztD2gyOVg5fSA","jwtParams":{"domain":"https://teaxyz.us.auth0.com","connection":"windowslive","verifierIdField":"sub"},"customState":{"client":"BHa3cCpSvlN9x3SGvrZrX_8NK3amNZeGngIjWSrWEk6yd5J8xAuHW1lMVjmWg380tnkxliZndKPpjrob_cGLEGk","currentLoginProvider":"jwt","popupWindow":"true","whiteLabel":"{}","keyMode":"v1","isCustomVerifier":"true","socialFactorFlow":"","loginId":"dd7a7fa5b15d82d63da573c56854571ee15023d858dcaa4970fb1c91fcb102a4","sessionNamespace":"","version":"6"},"hash":"access_token=eyJhbGciOiJkaXIiLCJlbmMiOiJBMjU2R0NNIiwiaXNzIjoiaHR0cHM6Ly90ZWF4eXoudXMuYXV0aDAuY29tLyJ9..l9GGLL2HHye-y_Gl.mNMv4FMkA3zxAs-Cv6ZmaoJ4pRR0sGT1xnot1SXNr_Gs5FVem1fuhdE3zwsvN7sepEUxk4AnplkYdFa2a1WNXOOc-EwY4JBRkSeq63A-Glj4bRaqDIkDktqs-iptnUmpR9hir3Sjl6HIgK6KIMUCJtoWMSJo25wzsRr2X49dLqdZ-CS60Rnb_LKSt8w0csPBot39xf0_z9y0h8wNKtUwDMtz646DpB90A12m1wY6DgqeFSX4u-nAfSib8rEKp5UefeniHQXVvf7WD5IfSHDtU8yM1056cCwtBYNgdxPVq2cNmgPJ.s12THuHppiKcKQFzOMl0og&scope=openid%20profile%20email&expires_in=7200&token_type=Bearer&state=eyJjbGllbnQiOiJCSGEzY0NwU3ZsTjl4M1NHdnJaclhfOE5LM2FtTlplR25nSWpXU3JXRWs2eWQ1Sjh4QXVIVzFsTVZqbVdnMzgwdG5reGxpWm5kS1BwanJvYl9jR0xFR2siLCJjdXJyZW50TG9naW5Qcm92aWRlciI6Imp3dCIsInBvcHVwV2luZG93IjoidHJ1ZSIsIndoaXRlTGFiZWwiOiJ7fSIsImtleU1vZGUiOiJ2MSIsImlzQ3VzdG9tVmVyaWZpZXIiOiJ0cnVlIiwic29jaWFsRmFjdG9yRmxvdyI6IiIsImxvZ2luSWQiOiJkZDdhN2ZhNWIxNWQ4MmQ2M2RhNTczYzU2ODU0NTcxZWUxNTAyM2Q4NThkY2FhNDk3MGZiMWM5MWZjYjEwMmE0Iiwic2Vzc2lvbk5hbWVzcGFjZSI6IiIsInZlcnNpb24iOiI2IiwiaW5zdGFuY2VJZCI6Im44cmQzdWtsMmxiIiwidmVyaWZpZXIiOiJtaWNyb3NvZnQtc2FwcGhpcmVfbWFpbm5ldCIsInR5cGVPZkxvZ2luIjoiand0IiwicmVkaXJlY3RUb09wZW5lciI6ZmFsc2V9&id_token=eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IjRhS3JEczRFYUNxSU9KQ1l1dEVXQSJ9.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.1tFk2ohDqYA1knH-EstE5rqdW10djE47KRKk3oZG45oY71oR2uiyQaNqOBrZRCbCV_4tlXFoShRyyXo_z-8ZGiDeMsC4VuKoNABdsJILrRNn7EdOxbzh1xfzLDqhFImM9Gn0XrjEpHrwnKSPNFEYGVkTNTAxH4jYzOdxut__UdllYXVHifBUWCAiWy67At06rRejCwSSlDPLyU5MEwuOwNxhM5mhYSM33bVvWLkBdzadnvbuTfUzJpIlTXxt8mz0OZN_PWxshubmquw1O9q2PVClrvNK4XABMOL_BcRVHto4W0l7t2_g4GURH6d72Kq7_ILBDvaRa_wfT2TuR_kPbA","queryParameters":{}},"customAuthError":"Could not get result from torus nodes \n Duplicate token found","customAuthHashParams":{"access_token":"eyJhbGciOiJkaXIiLCJlbmMiOiJBMjU2R0NNIiwiaXNzIjoiaHR0cHM6Ly90ZWF4eXoudXMuYXV0aDAuY29tLyJ9..l9GGLL2HHye-y_Gl.mNMv4FMkA3zxAs-Cv6ZmaoJ4pRR0sGT1xnot1SXNr_Gs5FVem1fuhdE3zwsvN7sepEUxk4AnplkYdFa2a1WNXOOc-EwY4JBRkSeq63A-Glj4bRaqDIkDktqs-iptnUmpR9hir3Sjl6HIgK6KIMUCJtoWMSJo25wzsRr2X49dLqdZ-CS60Rnb_LKSt8w0csPBot39xf0_z9y0h8wNKtUwDMtz646DpB90A12m1wY6DgqeFSX4u-nAfSib8rEKp5UefeniHQXVvf7WD5IfSHDtU8yM1056cCwtBYNgdxPVq2cNmgPJ.s12THuHppiKcKQFzOMl0og","scope":"openid%20profile%20email","expires_in":"7200","token_type":"Bearer","state":"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","id_token":"eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6IjRhS3JEczRFYUNxSU9KQ1l1dEVXQSJ9.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.1tFk2ohDqYA1knH-EstE5rqdW10djE47KRKk3oZG45oY71oR2uiyQaNqOBrZRCbCV_4tlXFoShRyyXo_z-8ZGiDeMsC4VuKoNABdsJILrRNn7EdOxbzh1xfzLDqhFImM9Gn0XrjEpHrwnKSPNFEYGVkTNTAxH4jYzOdxut__UdllYXVHifBUWCAiWy67At06rRejCwSSlDPLyU5MEwuOwNxhM5mhYSM33bVvWLkBdzadnvbuTfUzJpIlTXxt8mz0OZN_PWxshubmquw1O9q2PVClrvNK4XABMOL_BcRVHto4W0l7t2_g4GURH6d72Kq7_ILBDvaRa_wfT2TuR_kPbA"}}}]

If you used Microsoft for sign-up and encounter login issues after clearing your cache or losing your device without setting a recovery phrase, you won’t be able to access your account. In this case, you’ll need to create a new account. When signing up again, if you use Microsoft, make sure to set a recovery phrase, please refer to the docs.